TERMS & CONDITIONS
Strict: Full refund if cancellation is within 48 hours of booking
Cleaning fees are always refunded if the reservation is cancelled before check-in.
The service fee is refundable up to 3 times per year if the guest cancels within 48 hours of booking and at least 14 days before check-in. It isn’t refundable if the guest cancels a reservation that overlaps with any part of an existing reservation.
Accommodation fees (the total nightly rate you’re charged) are refundable in certain circumstances as outlined below.
If there is a complaint from either party notice must be given to us within 24 hours of check-in. We will mediate when necessary and has the final say in all disputes.
A reservation is officially cancelled when the guest clicks the cancellation button on the cancellation confirmation page which they can find in Dashboard > Your Trips > Change or Cancel.
Cancellation policies may be superseded by the Guest Refund Policy extenuating circumstances or cancellations by us for any other reason permitted under the Terms of Service. Please review these exceptions.